Privacy Policy

Last updated: November 13, 2025

1. Introduction

Dotto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain marketplace service.

By using Dotto, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, password
  • Profile Information: Profile picture, bio, company name
  • Transaction Information: Billing address, payment method details
  • Communication Data: Messages sent through our platform, support inquiries

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Usage Data: Pages viewed, time spent on pages, click data
  • Device Information: IP address, browser type, operating system
  • Cookies and Tracking: We use cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (Stripe)
  • Authentication providers (if using social login)
  • Domain registrars (for transfer verification)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send transaction confirmations
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and provide customer service
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activity
  • Personalize and improve your experience
  • Send you promotional communications (with your consent)
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with your explicit consent.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processing (Stripe)
  • Cloud hosting (Vercel, Supabase)
  • Email delivery
  • Analytics services

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.5 To Protect Rights and Safety

We may disclose information when we believe it is necessary to protect the rights, property, or safety of Dotto, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These include:

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service.

Types of Cookies We Use:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Opt-Out of Marketing

You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us.

7.5 Do Not Track

Our Service does not currently respond to Do Not Track signals.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@dotto.com.au
Phone: 1300 0 DOTTO

13. Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.